The Information Technology Acquisition Center within the U.S. Department of Homeland Security (DHS) Office of Procurement Operations has established DHS department-wide contracts for information technology support services under the program name Enterprise Acquisition Gateway for Leading Edge Solutions (EAGLE) II. EAGLE II is an indefinite delivery/indefinite quantity (ID/IQ) task order contract that provides a full range of IT services, technical management expertise and solution related products to support DHS in achieving its mission goals. EAGLE II is a DHS exclusive contract available to all DHS components—CBP, ICE, USSS, CIO, USCG, FEMA, TSA, FLETC and USCIS.
Scope: EAGLE II offers a wide range of IT service solutions for DHS through three comprehensive functional service categories (FC). DHS awarded SGT a contract to provide services in Functional Category (FC) 1, Unrestricted Track (UNR) – Service Delivery. FC-1 UNR – Service Delivery provides for a full range of systems and solutions in support of the development, implementation and maintenance of technology to support the DHS mission and business functions throughout the entire lifecycle of a program. FC-1 UNR – Service Delivery includes the following services:
- Software design
- Development
- Implementation and integration
- Concept development
- Planning
- Requirements definition and analysis
- Systems design and development
- Coding and testing
- Production
- Deployment
- Implementation
- Integration
- Software application maintenance
- Operations and Maintenance
- Help Desk and Field Support Services
- Network and Security Operations
- Managed Services
- Collaboration Services (email, voice, video, wiring and cabling)
Contract Data
| Task Orders: | To be determined: http://www.dhs.gov/eagle-ii |
| Contract Number: | HSHQDC-14-D-E2047 |
| Period of Performance: | 5/9/14 through 9/26/2018 with two 1-year options |
| Who is Eligible: | Department of Homeland Security (DHS) |
| Vehicle Type: | IDIQ |
| Contracting Agency: | DHS Office of Procurement Operations |
| Company Role: | Large-Business Prime, Functional Category 1, Unrestricted Track |
| Government User Fee: | None |
| Task Order Types: | FFP, CR, T&M, and LH |
| Subcontractors: | Please contact us for a current list of subcontractors |
Quality Assurance Program
Leveraging SGT corporate ISO and CMMI accreditations/certifications and corresponding best practices, our Quality Assurance Program includes contractual/business-related processes, technical processes, and teaming-related processes especially regarding small business participation on EAGLE II task orders.
The Quality Assurance Program for EAGLE II includes a security focused Quality Management System delivered for DHS based on SGT corporate ISO 9001:2015 and AS9100:2016 as well as 20001-1:2011 certifications and processes and CMMI-DEV and CMMI-SVC v1.3 Maturity Level 5-appraised processes.
Our practice is to integrate quality assurance and control activities into our contract functions and to focus on early detection and prevention, with a goal of identifying and resolving potential deficiencies before they impact contract performance.
By implementing an institutionalized, standards-based Quality Assurance Program, we enable EAGLE II program and task order performance objectives over the program life – focusing on metrics and measurements to track quality of work products and service delivery based on continuous process improvement.
Contact Information
Program Manager
Douglas Hayes
Email: dhayes@sgt-inc.com
Telephone: 301-313-3503
Contract Administrator
Julie Smith
Email: JSmith@sgt-inc.com
Telephone: 301-486-3178